Privacy policy

This privacy policy explains how Mountainsnow AS («we», «us», «our») collects, uses, and shares your personal information when you use the skida.app («the app»). By using the app, you agree to this privacy policy and consent to our processing of your personal information as described below.

What information do we collect?

We collect the following types of information from you when you use the app:

Device information: We collect information about your device, such as the model, operating system and unique device identifier.

Location information: We collect your location information when you use the app, such as your GPS coordinates, altitude, speed, and direction. We use this information to provide you with ski maps, routes, weather forecasts, and other features of the app.

Usage information: We collect information about how you use the app, such as the time and duration of your sessions, the features you access, the preferences you set, and the feedback you provide.

Account information: We collect information that you provide when you create an account on the app, such as your name, email address, password, profile picture, and ski level. We use this information to identify you, communicate with you, and personalize your experience on the app.

Optional account information for research: The skida app shares data with the Center for Avalanche Research and Education (CARE) to study decision-making in avalanche terrain. CARE analyzes information like knowledge level, birth year, gender, country of residence, and GPS tracks. By improving decision-making, they aim to prevent fatal accidents.

Social media information: We collect information that you share with us through social media platforms, such as Facebook, Twitter, Instagram, or YouTube. This may include your name, username, profile picture, posts, comments, likes, and followers. We use this information to interact with you, promote our app, and provide you with social features on the app.

How do we use your information?

We use your information for the following purposes:

To provide and improve our app: We use your information to deliver the functionality and features of our app, to maintain and enhance its quality and performance, to fix bugs and errors, to update and upgrade it, and to develop new products and services.

To personalize your experience: We use your information to tailor the content and recommendations on our app to your preferences, interests, and needs. We also use your information to customize the ads and offers that we show you on our app or on other platforms.

To communicate with you: We use your information to send you notifications, alerts, messages, newsletters, surveys, and other communications related to our app. We also use your information to respond to your inquiries, requests, feedbacks, and complaints.

To protect our rights and interests: We use your information to enforce our terms of service, to prevent fraud and abuse, to comply with legal obligations, to resolve disputes and claims, and to protect our rights and interests.

To prevent fatal accidents: The skida app shares data with the Center for Avalanche Research and Education (CARE) to study decision-making in avalanche terrain. CARE analyzes information like knowledge level, birth year, gender, country of residence, and GPS tracks. By improving decision-making, they aim to prevent fatal accidents.

How do we share your information?

We share your information with the following parties:

Service providers: We share your information with third-party service providers that help us with various aspects of our app. For example,

  • we use Mapbox to provide you with ski maps and routes
  • we use Firebase to store and manage your data

These service providers may have access to your information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Partners: We share your information with third-party partners that offer products or services that may be of interest to you. For example,

  • we may share your location information with ski resorts or shops that provide discounts or offers for skiers;
  • we may share your social media information with ski magazines or blogs that feature skiers or ski stories.

These partners may use your information for their own marketing purposes in accordance with their own privacy policies. You can opt out of receiving their communications by following the instructions in their messages or contacting them directly.

Users: We share your information with other users of our app when you use the social features of our app. For example,

  • we may display your name, profile picture, ski level, and location on a leaderboard or a map
  • we may allow you to join or create groups or chats with other users
  • we may enable you to share your posts or comments with other users or on other platforms

You can control what information you share with other users by adjusting your privacy settings on the app. You should be aware that any information that you share publicly on our app or on other platforms may be seen by anyone who accesses them.

Research institutions: We share your information with research institutions. For example,

  • we may provide research institutions with your GPS tracks
  • we may provide research institutions with your knowledge level, age, gender and country of residence

How do we protect your information?

We take reasonable measures to protect your information from unauthorized access, use, modification, disclosure, or destruction. For example,

  • we encrypt your data in transit and at rest using SSL/TLS technology;
  • we store your data on secure servers hosted by reputable cloud providers;
  • we limit the access to your data to our employees, contractors, and agents who need it to perform their duties and who are bound by confidentiality agreements;
  • we monitor our systems and networks for potential vulnerabilities and breaches.

However,

we cannot guarantee that your information is completely secure and safe from any risk. You are responsible for keeping your account information and password confidential and for logging out of your account when you finish using our app. You should also avoid sending or storing sensitive information on our app or on other platforms.

How long do we keep your information?

We retain your information for as long as necessary to fulfill the purposes for which we collected it or as required by law. When we no longer need your information, we delete it from our systems and servers or anonymize it so that it cannot be linked back to you.

What are your rights and choices?

You have the following rights and choices regarding your information:

Access: You can access and review your information on our app or by contacting us at support@skida.app.

Correction: You can correct or update your information on our app or by contacting us at support@skida.app.

Deletion: You can delete your account and information on our app or by contacting us at support@skida.app. Please note that some information may remain in our records after deletion as required by law or for legitimate business purposes.

Objection: You can object to our use of your information for certain purposes, such as marketing, by adjusting your preferences on our app or by contacting us at support@skida.app.

Withdrawal: You can withdraw your consent to our processing of your information at any time by adjusting your settings on our app or by contacting us at support@skida.app. Please note that this will not affect the lawfulness of our processing before your withdrawal.

Complaint: You can lodge a complaint with the relevant data protection authority if you believe that we have violated your rights or the applicable data protection laws.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated version on our app or by sending you an email. Your continued use of our app after the effective date of the updated privacy policy constitutes your acceptance of the changes. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your information.

How can you contact us?

If you have any questions, comments, or concerns about this privacy policy or our handling of your information, please contact us at:

Mountainsnow AS

Skida App

support@skida.app